Click on the Email Address of any Lead or Contact anywhere you see an email address
Now that you have selected an email address your compose email screen will appear.
Add any additional Email Address and/or CC, BCC.
Enter a Subject or select a Template that will automatically enter a Subject and a Message with Placeholders.
Enter a message in the body of the email unless you have chosen a template and format as needed. Note you can still make changes to your message after choosing a template.
Upload an attachment as needed then select Send – Your message will be sent from your actual Email Address so it will look normal and an activity will be logged on that record’s Activity History.
Note: If you select an email address in an Upcoming Activity that activity will be marked complete and the Email Details will be added to that same activity.